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    Your privacy is important to us.  All the information you give to Natural Pet will be treated with strict confidence.  We will never sell, loan, rent or give your name, address, email address or any other personal information to a third party.

    Refund / Exchanges

    At Natural Pet we guarantee customer satisfaction.  If you are not fully satisfied with your purchase, contact us within 14 days of you receiving the product and we will exchange the product for an equal or lesser amount or refund your money, there may be additional freight costs relating to this, original delivery fees are non refundable. Money will be refunded within 5 working days of acceptance of refund.

    The item must still be in a saleable condition, seals not broken or labels damaged. Natural Pet reserves the right to determine whether the item is not in a saleable condition.

    If the product is faulty, defective or a mistake which is our doing, we will exchange for another exact item or refund you your money including freight charges with no cost to you. Money will be refunded within 5 workings days of acceptance of refund.

    Email us here.


    We endeavour to get your order out to you within 24 hours of the nearest working days.  We use Courier Post to send out our parcels, we send to physical home addresses, business addresses and PO Boxes.  Please allow 2-3 working days for your order to arrive once it has been despatched.


    When you place an order with Natural Pet, you will have to create a new account and log on, existing customers can log straight on.  We feel this is the easiest and safest way to use your credit card on the internet.

    We also take orders via: Ph: 0508 466 367 or Mail Order: Natural Pet, 24 Jacksons Road, RD2, Okaihau 0476


    We accept Visa, Mastercard, internet transfer, direct debit, cheque and cash (if you wish to pop in to see us in person)


    Once you have created your account with Natural Pet, you will be sent a bi monthly email letting you know about things that are happening at Natural Pet, new products and specials.  If you do not want to receive this service, at the bottom of the email click the unsubscribe button and your email address will be deleted from the database.

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